Booking Conditions

IAH Ltd general conditions for flight / holiday sales & option bookings (not on the IAH Ltd ATOL)

We can normally hold an option with passenger names, address and telephone numbers for most scheduled and many charter or consolidated flights for 36 hours. You will be advised at the time of our taking the option how long we have before confirmation is required. To confirm a flight option we will need a minimum deposit of £75.00 per person (if we can negotiate a lower deposit we will). To confirm tours and holidays we will advise you of the deposit required. The deposit can vary from £35.00 to £175.00 per person depending on the operator’s terms. Some operators demand full or balance payments 12 weeks before departure; in other cases the requirement can be as little as six weeks before departure.

For flight bookings IAH charge a £20.00 booking fee for the party (we do not charge to take an option). For other services with bookings under £20.00 a booking fee is at our discretion but rarely applied - the price we quote will include any fees as known at that time.

To give better service from IAH to you our valued client all the order processing is done manually and any price reflected on the computer is always checked before your card is debited (in the case of most discrepancies to tours or price you would always be advised).

For most airlines flights.

We have to abide with the rules of the airline or our supplier. In the case of "published" fares, full immediate payment is required. In the case of charter flights, full immediate payment is required. In the case of consolidated fares, if an option is allowed, payment is normally required in full within 36 hours. With some airlines payment has to be made on the same day.

If the airline, ATOL holder or consolidator will allow us to hold a reservation with a deposit: We require a deposit subject to what they require (sometimes less than 24 hours) but never later than 2 weeks after taking the option. Subject to the airline, ATOL holders or consolidators conditions the balance must be paid in full at least 10 weeks before departure.

In some instances consolidators will allow us an option period of up to 4 days.

Please note in the case of many flight seats (chartered or consolidated), they are sold as ‘No Changes, No Refunds, No Name Change and No Alterations’. In the event the operator does allow changes they are often subjected to very heavy charges and fees. The same points regarding changes apply to most tour/holiday and services bookings.

Our receipts will indicate where you are covered by an ATOL bond the name of the ATOL holder and their ATOL number issued by the Civil Aviation Authority.

TRNC (North Cyprus) Flight Club - We are hoping to offer flight club rates again for 2007. This will be at earliest in the second week of February 2007. Joining FlightClub is free; you just have to book and purchase two separate return flight departures to TRNC. Flight Club conditions will be the same as for any charter or consolidated seats, except that we require a cheque for the deposit and a post dated cheque for the balance when booking.

In all cases, our preferred payment method is by cheque or cash paid into a UK branch of HSBC and credited to our account. If you wish to use MasterCard or Visa a 3% surcharge is applied.

All bookings are accepted on the terms and conditions of the airline / ticket provider / ATOL holder / service provider / insurer for whom we act as agents. If their conditions are not readily available we can on application show you for guidance purposes only with regard to ATOL conditions those of IAH ATOL 9073 will give you an indication, these are available on application. All balances must be paid in full 12 weeks before departure, unless otherwise indicated. Please note all prices are subject to fluctuation until we have accepted your booking and have cleared funds. Fuel surcharges etc. might be added later if applied by the airline, our suppliers or other agency.

If any payment fails (i.e. cheques do not clear etc.) or is not shown to be cleared funds at the time that it has to be available, we are not liable to supply tickets or tours and any deposits will be forfeited by the ticket purchaser. We will endeavour to remind you but it is your responsibility to ensure the funds are made available in good time (we recommend at least two working days before they are due). May we remind you that if any payment fails you are liable for all our and the suppliers consequential costs and losses. To avoid these problems, at the time of booking, we suggest that you send us a postdated cheque dated when the balance is due.

By tendering payment, the persons represented by the lead passenger, accept the contract and understand that they must conform to the terms and conditions of the airline, tour operator, service provider or ATOL holder, whichever is appropriate.

All payments will be accepted on behalf of the ticket provider or ATOL holder with regard to any flight component and any holiday booked against their ATOL.

You must make sure that you have or can obtain any visas you may require for your route before you travel, preferably on booking. You must ensure you have adequate travel insurance in place as soon as you can (preferably at time of booking). We are very happy to supply you with annual or single trip policies at competitive rates.

Please ensure your travel insurance is adequate and in place to cover any changes to flights, medical repatriation etc. IAH Ltd can take no responsibility for changes or errors not directly attributed to our actions (e.g. fuel surcharges or your not confirming return flights etc.) Please note in the case of certain bookings, including those for Fez Travel, their and or extra conditions may apply.

Cancellations and any applicable partial or full refunds under any circumstance are at the tour operator’s or supplier’s discretion.

For tours and holidays purchased, the vendors / ATOL holders rules apply but with regard to payments IAH Ltd take precedent. E&OE

IAH Ltd ATOL Booking Conditions

Our terms

Please read these terms and conditions carefully. We always endeavour to ensure that you will have an enjoyable holiday with us. The Civil Aviation Authority (CAA) licence number ATOL 9073 is held by IAH Ltd as a tour operator. Your contract with IAH Ltd commences on the date of issue of the confirmation invoice.

Your holiday contract and your booking agreement

Any contract between you (the client) and ourselves IAH Ltd is subject to these booking conditions. No employee or representative of IAH Ltd has the authority to agree any variation. The contract shall be governed by and construed in accordance with English law and is subject to the jurisdiction of the Courts of England and Wales. You will be entitled to cancel the booking by giving notification in writing or by fax, provided that we receive it by close of business on the fourth day following the initial booking, unless any such booking is made thirteen weeks or less prior to the departure date, in which case it cannot be cancelled.

Booking and payments

To make a booking, payment or tour balance payment, please telephone us on 0871 855 2925 or fax on 0871 855 2929 at which time you will be asked to send the appropriate deposit per person or full payment. The appropriate deposit plus (optional) insurance must be paid in order to confirm a booking. The balance is due no later than 12 weeks prior to departure and if not so received IAH Ltd has the right to cancel the booking and make cancellation charges. Payment for your holiday may be made by cash, cheque, direct to our bank or by debit card. Cheques should be made payable to IAH Ltd. On receipt of your deposit, we will send you a confirmation invoice. Payment by Visa or MasterCard is acceptable subject to a 3% surcharge. Please note that receipts for cheques will not be issued until five working days have elapsed to allow for cheque clearance times. Any charges incurred for special clearance of cheques or uncleared cheques are payable at the current rates levied by HSBC, with an additional administration charge added by IAH Ltd which will not be greater than the bank charges. IAH Ltd reserves the right to refuse to accept or to cancel any booking at any time.

To give better service from IAH to you our valued client all the order processing is done manually and any price reflected on the computer is always checked before your card is debited (in the case of most discrepancies to tours or price you would always be advised).

Changes

Once confirmed and invoiced, any changes made by you to your holiday arrangements will incur an administration fee of at least £45, if such a change is made more than 84 days before departure. The fee may sometimes be higher if the change results in IAH Ltd being charged higher amounts or variation fees by our suppliers. Changes made 84 days or less before departure may also incur cancellation charges, as indicated below. We reserve the right to make changes. We strongly recommend you ensure that your insurance covers you for any and all possible changes to your tour/ flight / holiday plans.

Cancellation

If you cancel your booking, cancellation charges will be levied as listed below. Please remember that notification of cancellation must be made to us in writing. Verbal / email notification is not sufficient. If the reason for cancellation falls within the terms of any holiday or other insurance which you may have, then any charges raised will under normal circumstances be refunded to you by your insurance company. Holiday insurance premiums are not transferable and are non-refundable. Cancellation more than 84 days before departure; loss of deposit unless notified to you as non transferable or cancellable (i.e. consolidated / charter flights).
Period before Departure **** Cancellation charge 84-43 days **** 25% or our minimum deposit if greater
42-36 days **** 50% or our minimum deposit if greater
35-29 days **** 80% or our minimum deposit if greater
28-0 days **** 100% of invoice price

Cancellation

of holidays tours by IAH Ltd: Holidays are based on an economic number of passengers (6-16#). If this number is not reached, we reserve the right to continue to operate with local guides instead of an "expert" or tour manager if one has been advertised, or up to eight weeks prior to departure to cancel the holiday / tour. In case of cancellation, we would offer you the choice of an alternative trip of comparable standard (subject to availability) or make a prompt refund excluding the insurance premium. If possible, we will always offer surcharges if this avoids any cancellation. In the unlikely event that it is necessary for IAH Ltd to cancel a tour within eight weeks prior to departure, we will additionally pay you compensation as detailed below. We are not able to pay compensation when we are obliged to cancel your holiday for reasons of force majeure, as outlined below, significant changes are made by you or your party, and or where you have failed to pay the full price by the balance due date. Cancellation before departure **** Compensation 56 days **** Nil 56-42 days **** £10 41-15 days **** £20 14-0 days **** £35 In the event of cancellation beyond your (the clients) or IAH Ltd control we will endeavour to avoid losses or charges but for example should the Foreign and Commonwealth Office issue an advice "not to travel " for your destination IAH Ltd will offer an alternative holiday. Please note that any costs or losses incurred by any party for cancellations or changes be they flights, hotel or similar charges or your lost employment days etc. will not be the liability of IAH Ltd nor can we be held liable for "consequential" losses. # The number varies with the tour.

Responsibility and complaints

While we shall at all times use our reasonable endeavours to meet our clients’ specific requirements, we cannot accept responsibility for any loss, damage or expense thereby incurred if these deviate from the terms of the holiday being offered. If changes or cancellations have to be made to the itinerary for reasons beyond our control, every reasonable effort will be made to arrange alternatives, where possible, but we cannot accept responsibility for any loss or damage (including damages for disappointment) which may be caused. However, any significant change, such as the departure airport or timings by over 20 hours, will be notified to you, and you will be entitled to cancel up to 12 weeks before departure with a refund unless the changes are caused by a force majeure. If you require a full refund, in the event of a major change, it is your responsibility to request this within five working days of our notification of the change to you, otherwise we reserve the right to impose cancellation charges as above.

Force majeure:

Cancellation for reasons of force majeure (for example, war, threat of war, riots, civil disturbance, strikes, natural or nuclear disasters, terrorist activities or threat of such, fire or adverse weather conditions, closure of airports, ports or railways, changes to timings, day of departure or cancellation of international and domestic air, river, sea, ground transport and/ or railway services or mechanical breakdown of such services or events beyond our control). In such cases, we will advise you as soon as possible and if possible we will offer you an alternative holiday or route, or make a prompt refund of monies paid to us for that part of the holiday that we cannot salvage and are not liable for. We have no other liability to you in such cases. Where any compensation is due this will be agreed on a reasonable basis and, where appropriate, the terms of International Conventions will apply. We reserve the right, on occasions, to change hotels and itineraries if, by doing so, we consider your holiday enjoyment will not be diminished or substantially altered from the original agreement.

Complaints:

If you have a problem while on holiday, you should notify our local manager/ agent immediately who will do whatever he / she can do to help you there and then. You may be asked to complete a customer complaint form at the time. Failure to give us ample opportunity to solve any problems at the time that they occur will result in either a reduction or complete removal of any rights and your ability to claim compensation. In an emergency, the local agent has a UK contact number. In the unlikely event that you are not satisfied with the actions taken to deal with your complaint and you wish to take the matter further, you must put your complaint in writing to us within two weeks of your return giving full details. We will not entertain any compensation claim unless both procedures have been followed. We promise to deal with any dispute fairly and promptly within the terms of these conditions. In all cases we will do our best to reduce any disruption and inconvenience that you may suffer. We and our agents are not responsible for events beyond our direct control but will make the greatest effort to remedy any problem. Please at all times be courteous and patient as this best helps us to resolve the rare problems.

What is included in the holiday price

General inclusions for overseas holidays are listed on the appropriate information/ itinerary/ introduction pages. Exceptions and further inclusions are listed with each relevant holiday.

Flights

IAH Ltd use economy-class scheduled flights or charter flights from airport of departure to airport of arrival and return, with meals or refreshments in most cases en route. Airport taxes and security charges applicable are notified to you or are included. Our schedules and plans are prepared many months in advance, often before airline schedules have been finalised. Inevitably, therefore, all airlines, aircraft types, timings and routings are subject to change. Timings will be given, when possible, at the time of booking. Should your airline, routing or destination airport change or flight timings change by one hour or more, you will be notified in writing as soon as we receive the information. If we are informed around the time of issuing tickets and travel documents, the changes will be incorporated, so please read your documents carefully. Any major change of departure airport or timings by more than 18 hours would entitle you to request reasonable compensation from the airline which we will try to negotiate with our suppliers. Other changes, such as airline, aircraft type or destination airport, would not entitle you to compensation.

Flight / transport delays

All our holidays use airlines with a good reputation for reliability. Unfortunately, flight delays are still a common problem with all airlines. If you do suffer a delay, we will always do everything we can to make your situation as comfortable as possible. However, all travel delays are completely beyond our control and we are not in a position to provide compensation for them. You should always ensure, therefore, that you are adequately insured for such situations.

Please note

(i) Carriage is subject to all applicable Terms of Carriage and Booking imposed by the appropriate airline and / or any other carrier or operator used to transport you. (ii) No change of flight or any schedule can be made within our fare structure and any client missing a flight, except if it is due to substantial airline changes, cannot be transferred to another flight unless he/ she is prepared to pay the full normal one-way fare. No refund can be granted for the unused portion of any ticket or voucher for services. (iii) All flight times are approximate, subject to Government and IATA approval of the airlines’ schedules, and are therefore subject to alteration. IAH Ltd can take no responsibility for any problems and / or costs you may incur as a result of flight or other transport changes.

Accommodation

When shared accommodation is an option chosen and it is not possible to match equal numbers, then we reserve the right to charge a single supplement. Also, if it is not possible to match a smoker with another smoker, the smoker will be asked not to smoke in the room/cabin or to pay a single supplement. Accommodation or transport with smoking facilities is not promised at any time.

What is not included

Apart from (but not limited to) visa, passport and similar charges, optional sightseeing and items of a personal nature, the following should also be considered:

Insurance

It is imperative that you are adequately insured for overseas travel and any activity that you may take part in. Ensure that your policy provides, in particular, cover for medical expenses, emergency treatment and repatriation where necessary. We offer an optional insurance arranged through MGTIS or ExtraSure, details of which are available from us. Some of their policies cover sports, etc. If you arrange your own insurance, details (name of insurer, policy number and telephone number) should be entered on your booking form and a copy of the policy sent to us.

Fuel charges/ new government taxes

Should, subsequent to the publication of the printed itineraries, descriptions or brochure, additional fuel charges / taxes or duties be levied, then regretfully these costs will be charged on to you at cost.

Exchange rates

Prices quoted have been calculated on the foreign exchange rates in existence at the time of publication of our prices. The first 2% of any increase to your holiday will be absorbed by IAH Ltd, but where we pay in foreign currency we reserve the right to charge you any increases due to fluctuations in excess of 2%. You will be notified not later than four weeks prior to departure of any exchange rate surcharges. (If these equate to more than 20% of the total holiday cost, you may cancel and claim a full refund.)

Dietary requirements and other special requests

Where clients have special requests or require special diets, e.g. vegetarian, we will in good faith pass this requirement on to the hotels, airlines, etc. but we cannot accept responsibility in this respect. In many overseas countries, the concept of vegetarianism and special diets is still quite unusual and difficult to understand, even in the most sophisticated hotels, so there may be very little variation or imagination in the food served to you.

Medical conditions

In your own interest, you must be confident that your medical and physical condition is suited to the holiday you have chosen. If in doubt, please consult your doctor and be sure to advise us on the booking form of any condition we should be aware of. Tour managers will not be in a position to provide extra assistance to any individual which could reduce their effectiveness for the rest of a group. Please note the insurance clause.

Your equipment, care and preparedness

Please ensure that any equipment you bring or use (e.g. wetsuits, boots etc.) is more than adequate for the tour you intend to join. You must be physically able and, where appropriate, trained to a high enough standard to partake in any activity included in our tours or that you wish to take part in whilst away with IAH Ltd. In the event, that your physical ability or training is not deemed suitable by our local staff or experts, you will not be able to take part in the activity and no refund will be made. IAH Ltd can accept no liability for any accident or mishap that befalls you whilst on a holiday organised by us.

All activities are entered into at your own risk.

IAH expects you to take due care and attention with regard to safety when participating in any tour or activity both in respect of yourself and fellow participants. This is for your personal safety and to maximise your enjoyment.

Facilities and accommodation standards

We feature holidays to parts of the world that do not necessarily conform to British or European Union health and safety standards. Although we expect all our suppliers to conform to local regulations in their country, we cannot guarantee, nor should you expect, standards similar to those in the UK.

Please note that these conditions only pertain to products invoiced against our ATOL licence 9073 and not to those sold by IAH Ltd acting as a travel agent or travel where the only product is sold abroad (without flights) as per the "package travel regulations".

Fez Travel Booking Conditions Please Read Carefully

1. Fez Travel accepts bookings subject to the following Booking Conditions.
   
   
   1. A ‘Client’ is all persons named on the booking form intending to travel with Fez Travel.
   2. A ‘Product’ is any service sold by Fez Travel.
   3. All Clients will be deemed to have read, understood and accepted all Booking Conditions.
   4. To confirm a booking Fez Travel requires that the agent has taken full payment of all monies due. A contract between the Client and Fez Travel comes into existence when Fez Travel has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Turkish Law and the exclusive jurisdiction of the Turkish Courts. No employees or representatives of Fez Travel has any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Fez Travel, unless such be in writing and signed by the Director of Fez Travel. Fez Travel reserves the right to decline any booking at their discretion without further explanation.
      
      
2. Amendments and Cancellations by Clients
   
   
   1. Clients can cancel at any time. The cancellation will be effective as at the time that Fez Travel receives a written request from the Agent or for direct bookings from the Client, and the following cancellation charges will apply.
      1. More than 42 days prior to departure - 10% of the product cost or 40 GBP, whichever is higher.
      2. 29 to 42 days prior to departure - 25% of the product cost or 40 GBP, whichever is higher.
      3. 14 to 28 days prior to departure - 50% of the product cost or 40 GBP, whichever is higher.
      4. 0 to 13 days prior to departure - no refund is given.
      5. No refund is given for a partially used Product.
         
         
   2. A Hop-On Hop-Off Bus Pass once issued cannot be refunded and no credit will be given for unused travel sectors.
   3. After the booking has been confirmed proposed amendments must be written by ‘the Lead Client’ and will incur an administration fee of equivalent to GBP 30.00 except for the first change that will incur no fee or as otherwise agreed. No requested change can be guaranteed.
   4. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Fez Travel.
   5. If a refund is payable by Fez Travel to the Client, the refund amount will be calculated according to the conditions set out in Section 2.1 and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring the credited amount to the client will be the responsibility of the client.
      
      
3. Information and Pricing Policy
   
   
   1. Before a booking is confirmed, Fez Travel reserves the right to amend brochure prices due to any circumstances outside the control of Fez Travel such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
   2. Bank transfers are accepted as the full amount payable as published. Fez Travel only accepts Credit Card payments in New Turkish Lira (YTL). The full amount payable in New Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The said exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your Credit Card for the amount of New Turkish Lira that was withdrawn by Fez Travel. Fez travel accepts no responsibility for variations in the final transaction amount due to fees and exchange rates used by banking institutions.
   3. Product information is published by Fez Travel in good faith and Fez Travel will use its best endeavours to operate all Products as advertised. Fez Travel reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.
      
      
4. Cancellation By Fez Travel
   
   
   1. All Fez Travel Products are subject to a minimum number of participants except for Guaranteed Departure Products listed in Clause 16.
   2. Fez Travel reserves the right to cancel any confirmed booking in any circumstances, however, Fez Travel will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of Fez Travel. Compensation is not available if Fez Travel is forced to cancel or in any way change a tour due to force majeure but where Fez Travel is unable to provide the tour booked, Fez Travel will return to the Client all monies paid to Fez Travel (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.
      
      
5. Tour Meeting Point
   
   Clients are fully responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points are as set out in the relevant brochures or as advised by Fez Travel at www.feztravel.com/packs.
   
   
6. Travel Insurance
   
   Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. Fez Travel accepts no liability on the Client's behalf where Fez Travel has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.
   
   
7. Liability of Fez Travel
   
   
   1. Fez Travel Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. Fez Travel accepts no liability of Client’s damages where Fez Travel has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. Fez Travel accepts no liability if there has been no fault on the part of Fez Travel or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Fez Travel by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
   2. In respect of carriage by air, sea and rail and the provision of accommodation, Fez Travel’s liability in the said cases will be limited in the manner provided by the relevant international conventions.
   3. Fez Travel accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of Fez Travel by force majeure or otherwise.
      
      
8. Travel Documentation
   
   It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. Fez Travel is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by Fez Travel but without liability.
   
   
9. Health and Conduct
   
   Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and relieve Fez Travel from any obligations and liability.
   
   
10. Client Exclusion and Local Law
    
    Clients agree to accept the authority and decisions of Fez Travel’s employees and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of Fez Travel. In the case of Client ill health, Fez Travel may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. Fez Travel shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.
    
    
11. Photographing
    
    Our authorised representatives may take photographs and films of our Clients while using any Fez Travel Product. Fez Travel reserves the right to use said material for any advertising or promotion without obtaining further consent. Fez Travel also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to Fez Travel or its Products in promotional literature without obtaining further consent.
    
    
12. Complaints
    
    If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a Fez Travel employee so that Fez Travel can use its best endeavours to rectify the problem. Fez Travel cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce Fez Travel’s liability to pay compensation. Should Fez Travel be unable to resolve the problem on the spot a complaint must be made in writing within 28 days of completion of the product.
    
    
13. Accommodations
    
    
    1. Organised tour accommodations are based on twin/double/triple share accommodation.
    2. Single travellers are not required to pay the single supplement fee, however individual travellers not requesting a single room and paying the advertised supplement will be placed in rooms with other travellers at the discretion of Fez Travel.
    3. For pre and post tour accommodations the entire room will be reserved for the client. We cannot arrange shared pre and post tour accommodations for single travellers - single supplement is required.
    4. Fez Travel will make every effort to accommodate people travelling together in their requested room type, however, this cannot be guaranteed.
       
       
14. Child Discount Rates
    
    
    1. Children receive discounts on Turkey Tour products and the following rates will apply:
       1. 0 years to 5 years of age: Free of charge.
       2. 6 years to 12 years of age: Half of the full rate.
    2. Children receive discounts on Gulet Cruises and the following rates will apply:
       1. 0-3 years: Free of charge
    3. Children receive discounts on tours involving travel in Greece; however applicable discounts are dependent upon specific itinerary, and will be advised by Fez travel at time of booking.
    4. Applicable discounts on any tour product will only be applied prior to booking confirmation by Fez Travel.
       
       
15. Airport transfers
    
    
    1. Airport transfers where included in the tour are available on day 1 for inbound transfers and the final day of tour for outbound transfers as per the tour itinerary.
    2. Airport transfers where included in the tour are available for all flights from Ataturk International airport and for Turkish Airlines and EasyJet arrivals from Luton airport to Sabiha Gokcen airport only. A surcharge will apply for all other transfers whether included in the tour cost or purchased separately.
    3. Full flight details including arrival time and flight number must be provided a minimum of 48 hours prior to arrival. Failure to provide full and correct details will void transfer entitlement.
    4. Airport transfers are only available to and from tour hotels as specified by Fez travel or for transfers purchased independently to and from hotels in the Sirkeci/Sultanahmet/Aksaray areas. A surcharge will apply for all other locations whether included in the tour cost or purchased separately.
       
       
16. Guaranteed Departure Products
    
    Guaranteed Departure Products are guaranteed to depart on the dates advertised in the brochure except where beyond the control of Fez Travel by Force Majeure and include all tours within the brochure and on the website with the exception of products detailed in clause 17, 18 and 19.
    
    
17. Minimum Number Products
    
    
    1. Minimum Number Products are all Products that are not listed as Guaranteed Departure Products on the Fez travel website.
    2. In the event that a minimum number product fails to secure sufficient bookings on any departure date, Fez Travel will inform the Client or Client’s Agent. In such a case the Client will be given the option of changing to an alternative date or Product of comparable value or upgrading to another tour or a refund of all monies paid. In this case, Fez Travel will use their best endeavours to find a suitable alternative.
       
       
18. Maximum Number Products
    
    Maximum number products include all tours with a Greek travel component and Gulet cruises. A maximum limit of 20 passengers is set for these tours and maximum gulet numbers vary according to available cabin space. This limit may be changed at Fez Travel’s discretion without notice. Bookings will be closed and not be accepted after this limit is reached.
    
    
19. Gulet cruises
    
    
    1. Sail Away and Enchanting Blue only:
       1. Availability must be confirmed with Fez Travel in writing prior to acceptance of any booking.
       2. The departure date of a gulet cruise may not be changed within 2 weeks of departure
    2. Gulet cruises other than Sail Away and Enchanting Blue only:
       1. The departure date of a gulet cruise may not be changed within 72 hours of departure
    3. On all gulet cruises, single travellers must pay single supplement. Twin share is not available on Gulet cruises unless otherwise stated.
       
       
20. Hop On Hop Off Bus Pass Only
    
    
    1. The hop on hop off bus pass is a single purchase bus ticket for transport on our set route around Turkey.
    2. The Client’s seat on a particular bus is guaranteed with not less than 72 hours booking notice. Bookings can be made via e-mail, phone, fax, in person at Fez Travel office in Istanbul or onboard the ‘Fez Bus’. If the client does not confirm their seat with at least 48 hours notice, they will be allocated “standby status”. This means that they will be booked on the next available bus.
    3. Travel sector bookings that have been confirmed by Fez travel, but that which the client fails to be present for (no shows) will incur a 20 YTL fee for the first occurrence. Subsequent missed departures will result in the loss of the full travel sector.
    4. Credit or refunds are not available on unused travel sectors.
       
       
21. Fuel Levy
    
    Fez Travel reserves the right to impose a fuel levy on new bookings should the price of diesel in Turkey rise above 3.20 YTL per litre.
    
    
22. Trooper Tours, Fez Bus, Fez Cruise and Advisor Travel are registered trademarks of and operated by Fez Travel Ltd.
    
    

on the go accepts bookings subject to the following conditions:

Your Contract with on the go:

Your contract with on the go: To secure a booking with on the go (the ‘Company’) or its agent requires a completed and signed booking form together with a non-refundable deposit of £150 or £200 (depending on the tour you are booking) per person per tour or full payment for travel within 56 days. Clients booking by telephone, facsimile, web or e-mail will be deemed to have read and accepted the Booking Conditions set out below. THEREFORE, PLEASE READ THEM CAREFULLY. A booking is accepted and becomes legally binding only from the date when the Company has confirmed its acceptance in writing and issued a confirmation invoice. It is at this point that a contract between the Company and you (the ’Client’) comes into existence. The Contract is between the Company and the Client, being all persons named on the booking form travelling or intending to travel with the Company. The person signing the booking form (which incorporates these conditions) warrants that he/she has full authority to do so on behalf of all persons whose names appear on the booking form (the ’Party’), and confirms that all such persons are fully aware of and accept these conditions. However, for the avoidance of doubt, that person’s signature confirms his or her responsibility for all payment due in respect of all persons within the Party. No agent or employee of the Company other than a director has the authority to vary or omit any of these conditions or promise any discount or refund.

Payment for your Holiday:

Payment for your holiday: The balance of all monies due, including any surcharges applicable at that time, must be paid to the Company or their agent not later than 56 days before departure. The Company will not accept responsibility for any monies sent by post. The Company reserves the right to pass on any charges relating to returned cheques and credit card charge backs. Payment can be made by debit cards and all major credit cards. The Company reserves the right to charge 5% of the total of all monies due in relation to payments made by credit card. In accordance with mail order regulations, all documents will be posted to the billing address of the credit/debit cardholder and not the address of the passenger (unless they are one and the same). The Company will not be responsible for documents mislaid or lost in the postal system. Documents can be sent by registered post or courier but will be subject to an additional fee. In the case of non-payment of the balance by the due date, the Company will treat the booking as cancelled by the Client and reserves the right to charge the Client a cancellation charge in accordance with the scale set out in paragraph 5 (below). Monies paid to an agent acting on behalf of the Company, for tours operated by the Company, are held by the agent on behalf of the Company.

Changes by the Client:

Changes by the client: Any changes to the original booking (for example, hotel, passenger names but not departure dates (see below) must be confirmed in writing by the person signing the booking form and must be accompanied by an administration fee of £25 per booking in addition to any further costs that the Company may incur. Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed. A change of departure date must be requested in writing by the person signing the booking form and must be accompanied by an administration fee of £25, unless the request is within 56 days of departure in which case cancellation fees will be applied as detailed in paragraph 5 (below). To reiterate, these charges are in addition to any further charges made by our appointed agent/suppliers, whereby you would incur charges levied by this third party.

Substitution of Client:

If any number of the Party is prevented from travelling it may be possible to transfer the booking to another suitable person provided that written notice is given at least 56 days prior to departure. A “suitable person” is one who has completed the booking form and Fit to Travel form, presented travel insurance and obtained approval to travel from the Company. An administration fee of £50 will be charged plus any additional costs that are imposed on the Company. Airlines may impose 100% cancellation charges and the cost of a new ticket. Cancellation by the Client: The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives, the less the Company will charge the Client. However, in addition to the charges shown below air tickets also incur cancellation charges as detailed below.

Cancellation by the Client:

The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives, the less the Company will charge the Client. However, in addition to the charges shown below many air tickets have no refund value whatsoever and, therefore, airlines may impose 100% cancellation charges and the cost of a new ticket.

Period before departure	Cancellation Charge
Airline tickets	100% of total airline ticket
56 days or more	Forfeit of deposit
55 - 14 days	75% of total cost or deposit - whichever is the greater amount
13 - day of travel	100% of total cost

In addition to the above cancellation charges, the full insurance premium is also payable in the event of a cancellation by the Client. If the reason for cancellation is covered by the Client’s travel insurance policy, the Client may be able to reclaim these charges.

Changes by on the go:

The Company’s aim is to operate all tours as advertised but by entering into the Contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. The Company reserves the right at any time to cancel or change any of the facilities, services or prices described in the brochure (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and to substitute to substitute alternative arrangements of comparable monetary value without compensation to the Client and accepts no liability to the Client whatsoever for loss of enjoyment as a result of these changes. Where a major change is made the Client will have the choice of either: (i) accepting another tour of equivalent or superior standard; or (ii) a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or (iii) cancelling the tour and obtaining a full refund. ‘The definition of a “major change” is a change that is reasonably required but will depend on the individual tour and circumstances.’

Examples of minor changes include alteration of the Client’s outward/return flights by less than 12 hours, changes to aircraft type and a change of accommodation to another commensurate to the standard as advertised within the brochure, for the specific tour as confirmed by the client.

Provided that the major change is because of “Force Majeure” or “Low Bookings” (see below) compensation will be limited to £40 per person travelling. “Force Majeure” includes war, threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Company. “Low Bookings” is where the minimum number of passengers to run a tour and make it viable, as set out in the Company’s brochures, is not achieved. Please note that the prices detailed in this brochure may be subject to change, for reasons beyond the control of the Company.

Cancellation by on the go:

The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 42 days before departure, except for Force Majeure, Low Bookings or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, the Company will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard. No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.

Surcharges:

The Company reserves the right to increase the tour cost to take account of the following: government action, currency exchange rates, transportation costs (including the cost of fuel), overflying charges, airport charges, local taxes and increase in scheduled air fares. If the surcharge results in an increase of more than 10% of the tour cost excluding insurance premiums & amendment charges, the Company must notify the Client as quickly as possible in order to enable him to take appropriate decisions, and the Client may then cancel the booking within 7 days of being notified of the surcharge and obtain a full refund. If the client decides to cancel, the Company will consider an appropriate refund of insurance premiums paid if the Client can show that he is unable to transfer or re-use his policy. Should he decide to cancel for this reason, he must exercise his right to do so within 14 days from the issue date printed on his final invoice. No surcharge will be imposed within 30 days of departure.

Travel Insurance:

The Client MUST take out suitable travel insurance in order to take part in a tour organised by the Company. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. The Company is able to assist the Client in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged through on the go is what they require and should arrange supplementary insurance if need be.

Passports, Visas and Vaccinations:

Clients must ensure that they are aware of all relevant passport and visa requirements and that they allow adequate time to obtain them. Please note that many countries require that passports are valid for six months beyond the period of the Client’s stay. Requirements can change and it is the Clients’ responsibility to ensure that they comply with current passport, visa and health requirements and take all necessary documents with them to gain access to any country or region which forms part of the tour. The Client will be solely responsible for any cost, loss or damage which he or the Company incurs as a result of a failure to obtain all necessary passports, visas and/or vaccinations.

Behaviour:

It is the Clients’ responsibility to ensure that he and the members of his Party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers, airline pilots) and the Company have the right to terminate arrangements made on the Clients’ behalf, in which case the Company’s responsibility to the Client ceases immediately. Therefore, the Company will not be liable for any refunds, payment of compensation or reimbursement of any cost or expenses incurred as a result. Further, the Client will be liable to reimburse the Company for any expenses whatsoever that it incurs as a result of such behaviour.

Age, Fitness and Participation:

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the Company’s brochures. No unaccompanied minors (i.e. those under 18 years of age) can be accepted on tours operated by the Company, however children of 16 or more may travel provided that they are accompanied by a parent or a guardian who accepts full responsibility for them and subject, in all cases, to the ultimate discretion of the Company. Clients agree to accept the authority and decisions of the Company’s employees, tour leaders, and agents whilst on tour with the Company. If in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever to such Client.

Local Laws:

All participants in tours operated by the Company are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve the Company of all obligations that it may otherwise have under the Contract.

Illness or Disability:

Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment required during the tour. Failure to make such disclosure will constitute a breach of these Booking Conditions and may result in such persons being excluded from the tour in which case all monies paid will be forfeited and the Company will not be liable to pay any compensation whatsoever. If the chosen tour includes a cruise or excursion or transfer by boat of any sort the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the tour but will enable the Company to take additional precautions for the Client’s safety at such times as may be appropriate.

Complaints:

If the Client has a complaint about any of the tour arrangements, the Client must bring it to the attention of the tour leader or other representative of the Company at the time so that they may use their reasonable endeavours to rectify the situation. Failure to complain at the time will affect the Client’s ability to claim compensation from the Company. Should the problem remain unsolved a complaint must be made in writing to the Company within a reasonable period of not more than (we suggest 3 months) after the completion of the tour. Should the parties fail to resolve the mater, either party may refer it to arbitration scheme of the Chartered Institute of Arbitrators recommended by ABTA (the Association of British Travel Agents) at 68 – 71 Newman Street, London W1P 4AH, Tel 00 44 20 7637 2444 (UK).’

Air Carriers:

In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘community list’ which contains details of air carriers that are subject to an operating ban within the EU community. The community list is available for inspection at:

http://ec.europa.eu/transport/air-ban/pdf/list_en.pdf

on the go’s responsibilities:

The tours operated or supplied by the Company have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal ’package’ holidays. All bookings are accepted on the understanding that the Client appreciates such risks and hazards and that they undertake all tours at their own volition. If a Client participates in an activity not included as part of a tour operated by the Company, the Client accepts all responsibility for taking part in such an activity and indemnifies the Company against any and all claims related to such an activity. Where the Client suffers death, personal injury or any other loss whatsoever as a result of an activity forming part of the tour arrangements booked with the Company, the Company shall only accept responsibility if the death, personal injury or loss was caused by the negligent acts and/or omissions of the Company’s employees, officers, agents, suppliers or sub-contractors. For the avoidance of doubt, the Company shall not be liable for such death, personal injury or any other loss suffered whatsoever if there has been no fault on the part of the Company or its partners, or if the cause was the fault of the Client (including without limiting the generality of the foregoing the Client’s participation in any activity/option not specifically detailed as included on the tour or operated directly by the Company) or due to the actions of someone unconnected with the tour arrangements or due to circumstances which neither the Company nor its partners could have reasonably anticipated or avoided. The Company’s acceptance of liability to pay compensation pursuant to this paragraph

16 is limited, in the case of air travel, rail travel, sea travel or hotel accommodation, to the amounts set out in the provisions of, respectively, the Warsaw Convention 1929 (as amended by the Hague Protocol 1955), the Berne

Convention 1961, the Geneva Convention 1973, the Athens Convention 1974 and the Paris Convention 1962. The Company’s acceptance of liability under this paragraph 16 is subject to assignment by the Client to the Company of the Client’s rights against any agent, partner or sub-contractor of the Company which is in any way responsible for the unsatisfactory holiday arrangements or the Client’s death or personal injury.

Special Requests:

If the Client has any special requests, he should inform the Company at the time of booking. The Company and its suppliers will try to meet such requests but, as these do not form part of the Contract, the Company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings which are conditional on the fulfilment of any special request.

Flights:

Please note that a flight described as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the airline concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/arrival time previously given to the Client or shown on the Client’s ticket. The Company is not responsible for any losses suffered if the Client is delayed and misses any flights - these matters are in the sole discretion of the airline concerned.

Departure Taxes:

It is not always possible to include all departure taxes on the Client’s ticket. In some cases departure taxes must be paid locally and these are payable to the Government of the country departed and are non-refundable.

Credit Card Purchases At Destinations:

Some of the items featured in our brochure, for example additional accommodation and bolt ons, can be purchased locally, subject to availability. Whilst the item will be billed in equivalent local currency, prevailing and fluctuating exchange rates combined with a merchant fee (if paying via credit card) may contribute towards an increase in the eventual amount shown on your card statement. No refund of the difference will be offered by us.

Your Financial Security:

on the go is a member of ABTA Reg. W4479 (Association of British Travel Agents) and ATOL Ref. 6109 (Air Travel Organisers License) and is fully bonded for the Client’s financial protection no matter where in the world the tour is booked.

Privacy Policy:

In order to process your booking, on the go need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass some information on to the relevant suppliers of your travel arrangements (airlines, hotels, transport companies etc.). Such suppliers may be outside continental Europe if your holiday is to take place or involve suppliers outside these countries. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Except where expressly permitted by the Data Protection Act 1998, on the go will only deal with the personal details you give to on the go as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us at info@onthegotours.com. If we do contact you by e-mail about our new brochures or special offers, you will also be able to unsubscribe yourself from our database at this time.

Images:

Hotel images featured in our brochures are used for illustration purposes only. Your specific hotel (where hotel accommodation is included as part of your chosen tour) may differ from the representation provided. Clients agree that any images taken of their likeness whilst a participant on our tours by on the go or through the supply of image(s) by fellow clients can be used in any form of on the go media.

Entire Agreement:

The Contract constituted by the Company’s acceptance of the Client’s booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company in relation to the relevant booking, and shall exclude all other terms and conditions (except for the relevant suppliers’ conditions and any applicable international conventions) and shall supersede all prior or contemporaneous communication or information provided.

Governing Law:

The Contract (incorporating these Booking Conditions) and all matters arising from it, is subject to English Law and the exclusive jurisdiction of the English Courts.

“on the go” is the trading name of Go Travelling Limited a private limited company incorporated in England and Wales with Company Registration No. 03890079.

UK Registered office: Wey Court West, Union Road, Farnham, Surrey, GU9 7PT, United Kingdom

Explore Booking Conditions

Explore Worldwide Ltd ('the Company', "we", "us" and "our") accepts bookings subject to the following conditions. Except where expressly stated, these conditions only apply to tour arrangements booked by the client with the Company and which the Company agrees to make, provide or perform (as applicable) as part of their contract with the client. All references in these conditions to "tour", "booking", "contract" or "arrangements" mean such tour arrangements unless otherwise stated. Please note, the information appearing in the sections headed "About our holidays", "Essential travel information", "Our prices in detail","About our flights/trains" and "How to book" in our brochure or in these or any comparable sections and any other relevant information on our website also form part of your contract with the Company. References in these conditions to such sections include the comparable sections or information on our website.

1.YOUR TOUR CONTRACT

The contract is between the Company and the client ("the client" and "you" in these conditions), being any person travelling or intending to travel on a tour operated by the Company including any person who is added or substituted after booking.We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below).We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only. No employee of the Company other than a director has authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.

2.TO SECURE YOUR BOOKING

(Please refer to Clause 17 "Late Bookings")

To secure a booking, the Company or their authorised travel agent must receive payment of the minimum deposit of £100 or 10% of the total tour price, per person, whichever is the greater (or full payment if booking within 60 days of the start of your tour or at an earlier stage for some tours). On occasions, a higher deposit may be required. You will be advised at the time of booking if this is the case. See also "How to Book" section. All clients (including anyone who is added or substituted at a later date), whether booking in person, by telephone, via our website, by e-mail or facsimile or by any other means, will be deemed to have agreed to the following four conditions:

a) they and all persons named on the booking have read and accepted our booking conditions and general information pages (including the sections headed "About Our Holidays", "Before You Book","About Our Flights/Trains", "Flights, Passports and Visas", "Tour Prices and Departure Prices" and "How to Book"), contained in our brochure and/or on our website.

b) they and all persons named on the booking appreciate and accept the risks involved in adventure travel.

c) they or anyone else on their booking does not suffer from any pre-existing medical condition or disability which may prevent them from actively participating in the tour - if any person suffers from any medical condition or disability which will or may affect their tour arrangements, please contact us before making your booking as referred to in clause 10 below so that we can advise.

d) the person making the booking warrants that he/she is at least 18 years old and has full authority to enter into a contract on the basis of these conditions on behalf of all persons named on the booking and confirms that all such persons are fully aware of and accept these conditions.

A booking is accepted and becomes definite only from the date when the Company sends a confirmation invoice to the client who makes the booking or their authorised travel agent. It is at this point that a contract between the Company and the client comes into existence. For bookings made via our website, any acknowledgement of your booking request we send to you in the meantime is not a confirmation of your booking. Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease brochure prices. Where our allocation of air seats has been fully utilised or where it is not possible to offer an air seat from an allocation, we reserve the right to pass on any extra costs incurred. Please see "Tour Prices" section. The Company or their agents reserve the right to decline any booking at their discretion. If you book via our website, we will communicate with you by e-mail.You must accordingly check your e-mails on a regular basis.We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these conditions to "send" and "in writing" or similar include communication by e-mail.You should contact us by e-mail if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All e-mails should be sent to cs@explore.co.uk

3. PAYMENT FOR YOUR TOUR

The balance of all monies due, including any surcharges applicable at that time, must be received by the Company or their authorised travel agent not later than 56 days before the start of your tour. For certain tours, full payment must be received at an earlier stage before the start of your tour.You will be advised at the time of booking when this is the case. In the case of non-payment of the balance by the due date, the Company reserves the right to cancel your booking and cancellation charges will apply. Any monies paid by you to an authorised travel agent for tours operated by the Company are held by the agent on the Company's behalf.You can pay the deposit and full amount by cheque, credit or debit card.We accept Visa, Mastercard, Maestro/Solo. A credit card fee is not payable for the deposit payment and insurance. However a 2% fee is payable (£2 per £100) if your final balance (or the full amount) is paid to Explore by credit card. We reserve the right to increase this charge if the card issuer's charges to us increase. We will advise you if this happens before taking any payment by credit card.This fee does not apply if payment is made by Maestro/Solo debit cards.

4. IF YOU CHANGE YOUR BOOKING

a) An administration fee of £25 per booking plus any additional costs or charges incurred by us or incurred or imposed by any of our suppliers will be charged if a confirmed booking is changed or transferred to a different departure date or tour, up to 56 days prior to departure. Thereafter all changes will be treated as cancellations and subject to the charges below. Changes are subject to availability. For an administration fee of £25 per booking, you can request a credit voucher for the value of any cancelled booking.This must be redeemed within 3 months of issue against a new booking.The voucher is not transferable and cannot be exchanged for cash. No refund will be provided if the cost of the new booking is less than the value of the credit voucher.

b) If a client is unable to travel, in circumstances which the Company considers reasonable, the booking or that client's place on the booking may be transferred to another suitable person (introduced by you). However the tour arrangements must remain the same as originally booked. If a transfer can be made, an administration charge of £40 per person transferring his/her place if the Company is advised up to your balance due date or £100 per person if advised after your balance due date, together with any costs or charges incurred by us or incurred or imposed by any supplier(s) in making the transfer must be paid before the transfer can be made. Any overdue balance payment must also be received. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight / an alternative flight.

5. IF YOU CANCEL YOUR BOOKING

Should the client wish to cancel, cancellation charges will be imposed.These are calculated from the day written notification is received by the Company or their authorised travel agent as a percentage of the total tour price per person cancelling, including surcharges but excluding any amendment charges and insurance premiums.The cancellation charges shown below are those which will apply to most tours. However, some suppliers have conditions which require the payment of higher or different charges (including the imposition of 100% cancellation charges well in advance of the normal balance due date) which you will have to pay in the event of cancellation. You will be advised at the time of booking if this is the case for your tour.

a) 56 and more days before tour start date - retention of deposit
b) 55-42 days before tour start date - 30%
c) 41-28 days before tour start date - 60%
d) 27-14 days before tour start date - 90%
e) Less than 14 days before tour start date - 100%

Amendment charges and insurance premiums are not refundable in the event of cancellation. It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy. All claims must be made direct to the insurance company. In the event of the cancellation of a booking where the client is liable to pay to the Company cancellation charges in excess of the amount already paid to the Company at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the cancelled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining clients. Please also see clause 4b)

6. IF YOU HAVE A COMPLAINT

Should the client have a complaint about any of their tour arrangements, the client must tell both the relevant supplier and the Company's representative at the time. It is only if the Company and the relevant supplier know about problems that there will be the opportunity to put things right. Failure to complain on the spot may result in the client's ability to claim compensation, if applicable, from the Company being extinguished or at least reduced. If the client's complaint cannot be resolved on tour they should notify the Company in writing within 28 days of their return from tour. If the client has a dispute with the Company which we are unable to resolve, the client may call upon the low cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking or claims which apply principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service. Please also see clause 1 Your Tour Contract.

7. PASSPORTS,VISAS AND VACCINATIONS

Please see "Flights, Passports and Visas" section).

Clients are responsible for arranging, and must be in possession of, a valid, acceptable passport and any visas and vaccination certificates required for the whole of their journey and tour. Information about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on the part of the Company.We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

8.TRAVEL AND CANCELLATION INSURANCE

Travel Insurance is mandatory for all clients whilst on a tour organised by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients not taking out the Company's specially arranged travel/cancellation insurance are responsible for ensuring that they have alternative personal travel insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate and appropriate cover. Clients making their own arrangements should ensure that there are no exclusion clauses limiting or excluding protection for the type of activities included in their tour. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be. Please also read "Travel Insurance" and "Pre-Existing Medical Conditions and Travel Insurance" in "About Our Holidays" section.

9. CONSUMER PROTECTION

We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 2595).When you buy an ATOL protected air inclusive holiday or flight* from us you will receive a confirmation invoice from us confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. *The air inclusive holidays and flights we arrange are ATOL protected providing either the person who pays for the booking is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you commences in the UK. Where you book a "land only" tour with us, the arrangements we have contracted to provide will be protected by AITO Trust Ltd providing they were purchased in the UK or Republic of Ireland.This means your money will be refunded or you will be returned to the departure point of your contracted tour arrangements if already abroad in the unlikely event of our being unable to provide your tour due to our insolvency.

10.TOUR PARTICIPATION AND CLIENT RESPONSIBILITY

Clients agree to accept the authority and decisions of the Company's employees, tour leaders and agents whilst on tour with the Company. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, an airline pilot or hotel manager), the health, level of fitness or conduct of a client at any time before or during a tour is endangering or appears likely to endanger the health or wellbeing of the client or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without refund or recompense.Where a client is excluded, the Company will have no further responsibility towards them (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act (including, for example, causing any damage) the client may be excluded from the tour and the Company shall cease to have responsibility to/for them as above. No refund will be given for any unused services.When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party's full legal costs) as a result of your actions.You should ensure you have appropriate travel insurance to protect you if this situation arises. f you have any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed tour and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs.You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person develops after your booking has been confirmed.

11. SURCHARGES

Prices quoted in this programme are based on currency rates published in the Financial Times for 27 August 2008 (US$ 1.83/£; Euro 1.25/£).We reserve the right to make changes to and correct errors in advertised prices at any time before your tour is confirmed.We will advise you of any error of which we are aware and of the then applicable price at the time of booking. Once the price of your chosen tour has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your tour.

We will not increase the price of your tour after we have issued our final invoice (which will be approximately 9 weeks before the start of your tour) and no refunds will be made during this period either. If variations occur before that time, we will absorb or retain a total amount up to the equivalent of the first 2% (excluding insurance premiums and any amendment charges) of your invoiced tour cost. For variations greater than 2%, we will still absorb the first 2% in the case of increases, but will not retain it from refunds. If we impose a surcharge which means paying more than 10% of your tour price, you will be entitled to cancel your tour with a full refund of all monies paid to us except for any premium paid for insurance and amendment charges or alternatively to purchase another tour from us as referred to in clause 12 "If we Change your Tour".You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase an alternative tour. If you do not do so, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour. Please note that tour arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your tour due to contractual and other protection in place.

12. IF WE CHANGE YOUR TOUR

While the Company will do its best to operate all tours as advertised, it reserves the right to change and correct errors in any of the facilities, services, prices or itineraries described in this brochure and/or on our the website at any time before or after your booking is confirmed. Most changes are minor. Occasionally, we have to make a significant change. If a significant change has to be made, the Company will inform the client as soon as reasonably possible, if there is time before departure. For "Guaranteed Departures", we promise not to make any significant changes to the "land only" itinerary unless we are forced to do so by force majeure (see clause 14).This guarantee does not, however, apply to any international or domestic flights which may be subject to change or cancellation in accordance with these conditions. Please also see "Will my tour operate?" in "About Our Holidays" section for more information on "Guaranteed Departures". A significant change is a change made before departure which we can reasonably expect to have a major effect on your tour. Significant changes are likely to include the following changes when made before departure; a change of the outward or return international flight departure time to/from the UK (where we have booked your international flight) or of the duration of your tour (excluding international flights) of 12 or more hours, a change of UK departure airport (except between any London airport including Stansted and Luton) to one which is more inconvenient for you (where we have booked your international flight) and, a major itinerary re-routing. Please note, a change of airline, any advertised mode of transport, named accommodation, flight time(s) for any flight other than any international flight to / from the UK we have booked this for you or of the flight time(s) for the international flight to / from the UK we have booked this for you of less than 12 hours are not significant changes unless otherwise expressly stated. If advised of a significant change before departure the client will have the choice of accepting the changed arrangements (at additional cost if applicable), purchasing another available tour from the Company (paying or receiving a refund in respect of any difference in price) or cancelling the tour with a full refund of all monies paid to us. If we have to make a significant change before departure we will as a minimum, where compensation is due, pay you the compensation payments set out in the table below depending on the circumstances and when the significant change is notified to you or your travel agent subject to the following exception. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. Such circumstances are likely to include those listed in clause 14 "Force Majeure". No compensation will be payable and the above options will not be available where a change is a minor one. We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible connecting transport and other arrangements (such as pre or post tour accommodation) which can be cancelled or changed without charge, we cannot pay any cancellation, amendment or other charges you may incur in relation to any arrangements which you have to change or cancel as a result of any change to your tour. Period of notification given Compensation to you or your travel agent per person

• More than 42 days: Nil
• 41-28 days: £20
• 27-14 days: £30
• 13 days-date of travel: £40

Very rarely, we may be forced by "force majeure" (see clause 14) to change or terminate your tour after departure but before the scheduled end of your time away.This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

13. IF WE CANCEL YOUR TOUR

The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 8 weeks before the start of the tour except for force majeure (see clause 14), consolidation / cancellation of tours where minimum numbers have not been achieved or the client's failure to make all payments (including the final balance and any surcharge) when due. Please note, except for "Guaranteed Departures", our tours require a minimum number of participants to enable us to operate them. If any tour does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason not less than 8 weeks before the start of your tour. For "Guaranteed Departures", there is no minimum group size and we will not cancel the "land only" itinerary unless forced to do so by force majeure (see clause 14). Please also see "Will my tour operate?" in "About Our Holidays" section for more information on "Guaranteed Departures". If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the choice of purchasing an alternative tour offered as a result of consolidation or another available tour from the Company (in either case, paying or receiving a refund in respect of any difference in price) or receiving a full refund of all monies paid to us.We regret we cannot meet any visa, vaccination or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible transport and other arrangements which can be cancelled or changed without charge, we cannot pay any cancellation, amendment of other charges you may incur in relation to any transport or other arrangements which you have to change or cancel as a result of the cancellation of your tour. In addition, we will as a minimum, where compensation is due, pay you the compensation set out in the table in clause 12 above depending on the circumstances and when the cancellation is notified to you or your travel agent subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care (such circumstances are likely to include those listed in clause 14 "Force Majeure") or (2) we have to cancel because the minimum number of participants necessary for us to operate your tour has not been reached (see above). No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

14. FORCE MAJEURE

Except where otherwise expressly stated in these conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any injury, damage, loss or expense of any nature as a result of "force majeure". In these conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside our control.

15. OUR RESPONSIBILITY FOR YOUR TOUR

Bookings are accepted on the understanding that clients appreciate and accept the possible risks inherent in adventure travel and that they undertake the tours, treks or expeditions featured in our programme at their own volition. (1) We promise to make sure that the tour arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these conditions and the other information which forms part of your contract with us, we will accept responsibility if, for example, you suffer death or personal injury or your contracted tour arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers). (2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the client(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your tour and which were unforeseeable or unavoidable or 'force majeure' as defined in clause 14 above (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any supplier agrees to provide for you where the services o facilities are not advertised by us and we have not agreed to arrange them as part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. (4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. Please bear in mind that standards of, for example, safety, hygiene, and quality may vary throughout the destinations, services and transport your tour involves and may be lower than or different to those applicable in the UK. If the particular services which gave rise to the claim or complaint complied with the local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the tour in question. (5) As set out in these conditions, we limit the maximum amount we may have to pay you for any claims you may make against us.We do not, however, limit or exclude our liability for death or personal injury caused by the negligence of ourselves or our employees (providing they were at the time acting within the course of their employment). Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £500 per person affected unless a different limitation applies to your claim under clause 15(6) below. You must ensure yo have appropriate travel insurance to protect your personal belongings. For all other claims which do not involve death or personal injury, if we are found liable to you on any basis, the maximum amount we will have to pay you is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 15 (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your tour. (6) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotelier concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question were that claim made against it (for example, the Warsaw Convention 1929 as amended or unamended and the Montreal Convention 1999 for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens Convention 1974 for international travel by sea and the Berne Convention Concerning International Carriage by Rail 1961 (COTIF) as amended for international travel by rail). Please note: where a carrier or hotelier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the carrier or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any expenses or losses incurred by or relating to any business. (8) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 6. If You have a Complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

16. FLIGHTS/TRANSPORT/DELAYS

Please also read "About Our Flights" and "Flights, Passports and Visas" sections. The timings of air, sea, road or rail departures are estimates only. Subject to clause 12 "If we Change your Tour", we cannot accept any liability for any change, cancellation or delay in your transportation from or to the UK or during your tour whether any change, cancellation or delay is caused by adverse weather conditions, rescheduling by a transport supplier, airline or airport authority, action by air traffic controllers, mechanical breakdown, industrial action or any other event or circumstance outside our control. Where long flight delays result in lost tour time, no refunds are given by hotels or suppliers. Similarly, except where the Denied Boarding Regulations apply, airlines do not offer compensation for flight delays. It is in recognition of the above that the Company's travel insurance policy offers some monetary compensation for flight delays over 12 hours to cover lost tour time or delayed return (not applicable to flights within a tour itinerary). However, at their discretion your carrier will endeavour to reduce the inconvenience of any delay by providing meals and accommodation, as appropriate for the time of day or night (dependent on local availability), if you are delayed for more than 12 hours. If you incur payments for such services in the event of a delay, the Company will not accept responsibility for payment unless we have given our prior consent. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation or any other payment from the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. If your airline does not comply with these rules, you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

17. LATE BOOKINGS

We emphasise the importance of making a booking at the earliest opportunity, because of the small group nature of our tours. For bookings received within 6 weeks of the start of your tour (or at an earlier stage for certain tours), we reserve the right to pass on any extra costs incurred. For bookings received within 6 weeks of your tour (or at an earlier stage for certain tours), the contract between the Company and the client comes into existence as soon as full payment has been received by the Company or our authorised travel agent or by Explore.

18. BROCHURE / WEBSITE / ADVERTISING MATERIAL ACCURACY

The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen tour (including the price) with us or your travel agent at the time of booking.

2010 PRICES

Dates, prices (including travel insurance premiums) and itineraries shown for tours departing from January 2010 may be subject to change. Tour prices may alter up or down by a maximum of 10% due to unforeseen air or ground cost or exchange rate fluctuations. In the unlikely event that the tour price increases above 10% for confirmed bookings, clients may cancel with a full refund of monies paid to Explore - see clause 11 "Surcharges".

Tours and prices on this website supersede details published in any previous Explore brochure.

Kumuka Booking Conditions

Please read these booking conditions carefully as by paying the GBP£150 deposit (per person, per tour) you acknowledge that you have read and agreed to the following conditions. Your contract is with Kumuka Worldwide based at 40 Earls Court Road, London, England, W8 6EJ. Kumuka Worldwide are hereinafter referred to as ‘the company’ in respect of the booking conditions which apply to all of the tours in this brochure.

1. THE CONTRACT ARRANGEMENTS AND DEPOSIT: When you make your booking you must complete a booking form, accepting on behalf of all your party the terms of these booking conditions and pay a non-refundable deposit of GBP£150 per person, per tour. By paying the GBP£150 you acknowledge that you have read and agree to the following terms and conditions. All persons named on the booking form shall be referred to collectively as either ‘the client(s)’ or ‘you’. If the booking is made through a travel agent, all communications from the company will be with the agent who acts as agent for the client in regard to all communications from the company to the client.

2. CONTRACT: No contract shall exist between the company and the client until the specified deposit has been paid and the client’s booking made on the booking form has been confirmed in writing by the company (‘the confirmation invoice’).

3. PAYMENT: The balance of the tour fare, and any visa cost (where applicable), must be paid no later than 60 days prior to the departure date for all tours, otherwise the company may treat the booking as being cancelled by the client, and apply cancellation charges as set out in clause 4. All monies paid by the client to a travel agent under or in contemplation of a contract with the company are held by the travel agent on behalf of the client until such time as the company issues a confirmation Invoice in acceptance of the booking. Thereafter, the travel agent holds the client’s money as agents of the company until such time as payment is required by the company.

4. CANCELLATION BY YOU: Cancellation of a booking must be made in writing, by the person signing the booking form, and is not effective until such cancellation is received by the company. If the cancellation is received 60 days or more before departure, the appropriate deposit shall be forfeited. In the event of cancellation 59 days or less prior to departure the following charges will apply, with a minimum cancellation fee of the original deposit.

• 60 days or more – loss of deposit
• 59-31 days – 50% of tour cost
• 30 days or less – 100% of tour cost.

5. GUARANTEED DEPARTURES: Subject to clause 6, Kumuka Worldwide guarantees the departure dates of the land content of some of its tours as indicated in its current European brochure. This guarantee applies to the land content of a fully paid booking only.

6. CANCELLATION BY US: The company reserves the right in any circumstances to cancel the tour and all tours operate subject to a minimum number of participants (except for guaranteed departures). However, in no case will the company cancel the tour less than 28 days before the scheduled departure date except for reasons of force majeure (as defined in clause 7) or failure on the client’s part to pay the final balance. In circumstances where the company is unable to provide the tour booked, the company will return to the client all monies paid (less any insurance premiums and amendment fees paid), or offer an alternative holiday of comparable standard. If a cancellation occurs within 28 days of departure, the company will pay compensation to the client or the travel agent as detailed below:

• More than 28 days NIL
• 28-20 days GBP£10 per person
• 19-0 days GBP£20 per person

7. ALTERATION TO ITINERARIES, ETC: All itineraries in this brochure are suggested only. It is unlikely that the company will have to make any changes to the client’s suggested tour, but the arrangements are planned many months in advance. Occasionally changes may be made, which the company reserves the right to do at any time. Most of these changes are minor and the company will endeavour to advise the client of them at the earliest possible date. When a major change becomes necessary, notification of such alterations will be sent to the client’s agent or to the client’s last known address as soon as the company becomes aware. If a major change to an itinerary is necessary prior to commencement of the tour, the client will have the choice of either accepting the change of arrangements, taking another available tour from the company, or cancelling the tour and receiving a full refund. In such cases we will pay compensation as detailed in clause 6. However the company reserves the right to alter itineraries after departure, without payment of compensation if it is in the interest of the client to do so. Furthermore, compensation is not available if the company is forced to cancel or in any way change the tour due to force majeure, namely war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other material or external circumstances beyond the company’s control.

8. THE COST OF MAKING CHANGES TO THE HOLIDAY: A client can only make a change to his or her confirmed arrangements if the change is more than 60 days before departure – an administration fee of GBP£100 per person, per change, together with any additional costs incurred by the company is levied. Changes made 60 days or less before departure are subject to cancellation fees as detailed in section 4 of the booking conditions.

9. TRANSPORTATION TO THE TOUR ASSEMBLY POINT: The client is responsible for making his or her own arrangements to arrive at the tour assembly point. There are no arrangements in existence should the client be delayed at the outward or homeward points of departure.

10. PRICES AND SURCHARGES POLICY: The Company is under no obligation to give a breakdown of the costs involved in a holiday.The price of your holiday was calculated using exchange rates obtained prior to publication. The price of your travel arrangements is subject to surcharges on the following items for increases in: transportation costs (i.e. fuel), Government action such as increases in VAT or any other Government imposed increase, or currency in relation to adverse rate variations. Even in this case, we will absorb an amount equivalent to 2% of the holiday price however this excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue dated printed on the invoice.The financial commitments offered by the company mean that the company is not able to reduce holiday prices should the value of the £ strengthen.

11. LIABILITY: Clients’ bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, treks or expeditions featured in the programme at their own volition.

• (a) Where the client does not suffer personal injury, the company accepts liability should any part of the tour arrangements booked with the company not be supplied as described in this brochure and not be of a reasonable standard. In such a case, the company will pay reasonable compensation if the client’s enjoyment of the tour arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of the company or its suppliers and the reason for the failure in the tour arrangements was either the client’s fault, the actions of someone unconnected with the tour arrangements or could not have been foreseen or avoided by the company or its suppliers even if all due care has been exercised. Under no circumstances will the company’s liability for each client under this clause exceed the tour cost paid by that client.
• (b) Where the client suffers personal injury or death as a result of an activity forming part of the tour arrangements booked with the company, the company accepts responsibility unless there has been no fault on the company’s part or its suppliers and the cause was either the client’s fault, the action of someone unconnected with the tour arrangements or one which neither the company nor its suppliers could have anticipated or avoided even with the exercise of all due care.
• (c) As the client is solely responsible for making his or her own arrangements to arrive at or depart from the assembly point, the company hereby excludes liability whatsoever and howsoever arising in respect therefore.
• (d) In respect of carriage by air, sea and rail and the provision of accommodation the company’s liability in all cases will be limited in the manner provided by the relevant international conventions.
• (e) If additional expenses are incurred through delay, accident or disruption of the tour beyond the control of the company by force majeure, such expenses must be borne solely by the client.
• (f) In respect of whitewater rafting activities, hot air ballooning, bungy jumping & other hazardous pursuits, the client will appreciate that by their nature these activities carry inherent risks. The client hereby agrees to be personally responsible for assuming such risks save to the extent that this does not conflict with sub clause (b) above.

12. NUMBER OF PASSENGERS CARRIED ON VEHICLES: The company sets its own limits to the number of passengers carried on the vehicles but the company is not bound to these numbers under special circumstances as determined by the company.

13. CLIENTS’ RESPONSIBILITIES: (a) Before making a booking, we advise you to check advice issued by the Foreign & Commonwealth Office on your preferred destination by accessing the website: www.fco.gov.uk/knowbeforeyougo If the Foreign Office advises that people should not visit a particular country, we will act on this advice. US residents should be aware that the US State Department issues a travel warning when, based on all relevant information, it determines that Americans should avoid travel to or within a certain nation. The State Department maintains a list of nations under a travel warning on its website at: www.travel.state.gov. American travellers are advised to check this before making a booking. (b) It is important that you check the details on your Confirmation Invoice when you receive it. In the event of any discrepancy, you should immediately contact the company or your travel agent.

14. EXCURSIONS: When you book an excursion locally you contract with the local company providing that excursion and not the company. The company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company's terms and conditions. The company will, at its discretion, offer advice, guidance and assistance if you or any member of your party suffer death, illness or injury arising out of an activity which does not form part of your holiday with the company, or an excursion arranged locally. Where legal action is contemplated and you want the company's assistance, you must obtain the company's written consent prior to commencement of proceedings. The company's consent will be given subject to you undertaking to assign any costs, or benefits received and any relevant insurance policy to the company. We limit the cost of the company's assistance to you or any member of your party to GBP£5,000.

15. NO ALTERATION TO THE BOOKING CONDITIONS, ETC: No servant or representative of the company has any right to alter, vary or waive any of these conditions, nor to undertake any liability whatsoever on behalf of the company, unless such be in writing and signed by a director of the company.

16. GOOD HEALTH: The client hereby confirms that he or she is in good health. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of booking and make arrangements for the provision of any drugs, or other cause of treatment that may be required during the tour. Such a client would be required to provide a medical statement from a GP to confirm that they are fit to travel.

17. UNSUITABILITY OF CLIENT, ETC: If the company considers the client as unsuitable for a tour it may in its absolute discretion cancel such client’s booking or decline to carry the client further if that client causes inconvenience or annoyance to other passengers.

18. IMMUNISATION: The client must take all immunisations as are required or generally recommended in relation to the countries due to be visited. For some countries a valid certificate of vaccination against certain diseases may be recommended or required. Full details are set out in this brochure. In addition, the company recommends that anyone travelling overseas be immunised against typhoid, polio, tetanus and hepatitis. When travelling to more than one country additional vaccinations may be required. Professional medical advice should be sought regarding inoculations.

19. TRAVEL INSURANCE: Travel insurance is mandatory for all clients. Before the client commences a tour he or she must arrange his or her insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage and the expenses associated with cancellation or curtailment or a tour. If a client becomes ill, all hospital expenses, doctor’s fees and repatriation costs are the client’s responsibilities and the company shall not be liable for any refund of the tour cost.

20. COMPLAINTS PROCEDURE: If the client has a problem during the tour, the client should inform the relevant suppliers, or tour leader immediately who will endeavour to put things right. If the client’s complaint cannot be completely resolved locally, the client must write to Kumuka Worldwide in London within 28 days of the completion of the tour.

21. INFORMATION: Information given in all brochures, leaflets and advertising is given in good faith by the company, and is based on the latest information available at the date of publication. The company reserves the right to change any of the facilities or vehicles described in the brochure without becoming liable for compensation or refund.

22. TRAVEL DOCUMENTATION: It is the responsibility of the client to be in possession of a valid passport, visa permits and vaccination and other medical certificates as may be required for the whole of the tour. The company does not accept responsibility for changes in regulations for visas or any particular requirements for visas. The company cannot be held responsible for the failure of the client to obtain the necessary visas. Information about these matters or related items are given in good faith in this brochure.

23. SPECIAL REQUESTS: Special diet requirements must be advised in writing to the company when the client makes a booking. The company will attempt to provide special meals, however, these cannot always be provided.

24. EXCLUSION FROM THE TOUR: The company shall not be responsible for or be liable to any client who commits an illegal or unlawful act in any country visited. He or she may be excluded from the tour, without any refund of the tour fare.

25. PHOTOGRAPHY RIGHTS: Clients must be aware that our authorised tour leaders and representatives may take photographs and films of our clients whilst on any of the tours of which the company reserves the right to use such material for any advertising or brochure production without obtaining further consent. The company also reserves the right to use any comments clients make regarding the tours on any questionnaires or complimentary letters, to use in future promotional literature.

26. SEVERABILITY: If any part, term or provision of this contract is held to be illegal or unenforceable it shall not affect the validity or enforceability of the remainder of the contract. Furthermore, if any covenants are held illegal or unenforceable by virtue of its scale, extent or duration, it shall remain valid and enforceable in such reduced scale, extent or duration as any court may decide as being the maximum scale, extent or duration permissible.

27. JURISDICTION AND LAW: The Contract shall be subject to the laws of England and the exclusive jurisdiction of the English Courts (save where the client elects for arbitration pursuant to clause 20).

28. INTERPRETATION: Headings are for convenience only and shall not affect the construction of any provision. Except where the context otherwise indicates, words denoting the singular include the plural and vice versa; words denoting any one gender include all genders; words denoting persons include firms and corporations and vice versa.

29. PERSONAL INFORMATION: The client acknowledges that he/she will provide Kumuka Worldwide from time to time with information about the client of a personal nature ('personal information'). The client consents to Kumuka Worldwide using any personal information for the purposes of making and completing airline bookings and travel related arrangements on behalf of the client. The client also consents to Kumuka passing on personal contact information to the third party affiliate website if the client has made an online booking through the affiliate link, The third party affiliate site reserves the right to follow up on this contact information for the purposes of auxiliary products.